Customer Service Management Image

Customer Service...

"A Totally Satisfied Customer Contributes as Much as 2.6 Times as Much Revenue as a Somewhat Satisfied Customer"

"On a $97 Product, That's $252 per Customer.  You Could Be Losing Up To $126,000 in Annual Revenue with ONLY 500 Customers on Your List and You Wouldn't Have a Clue!"

 

From the Desk of:  Digital Info Diva™
Los Angeles, CA

Dear Fellow Marketer:

If you're like many small business owners, you're concentrating on product and/or service development and running your business.  You probably don't have time to deal with customer service issues.  Or have you decided to outsource your customer service to a company that "specializes in customer support?" 

If so, check out the following customer service statistics and what they mean to your business:

 

90% of Customers Who Experience Poor Service Will Not Complain AND Will Not Return

The TARP Study from the White House Office
of Consumer Affairs:

96% of dissatisfied customers do not complain directly
90% will not return
1 unhappy customer will tell 9 others
13% will tell at least 20 other people

U.S. Department of Labor:

1 out of 20 Do complain
19 Do not complain
9 to 10 People hear of the problem
10% tell 20 to 30 people about poor service
54% to 70% return if complaints are resolved
95% return if problem is resolved quickly



These numbers show how important customer service really is to your business in a time when customer service is at an all time low.

Are you trying to provide your customers with good service but find it's killing your creativity and time management because you're trying to do it all yourself?  Do you struggle with support issues and wish they would just go away? 

Do You Have Any of These Issues
in Your Business?

  • "90% of the issues customers give us to resolve don't include the information we need to resolve it which increases the frustration back and forth between the customer and us."

  • "Customers don't even know we have responded to their issue because they don't read or don't get the email notification and don't look for ticket status before complaining."

  • "We've had numerous customers very angry and threatening to report us for fraud because they didn't get their download.  If it's this important, why didn't they let us know which product they purchased and provide proof of purchase?"

  • "I don't have enough business to outsource customer support, but I'm tired of getting and resolving emails.  It's the same response I have to type in over and over every week."

  • "Support is the one thing that never leaves my To Do List because I keep putting it off, but it's the biggest headache I have in running my business."

What would it mean to you if I told you I can show you how to: 

Setup a Customer Support System in Hours
Use Your Customer Issues to Increase Your Profits

Create a Buzz With Your Customer Management 

Have Your Customers Begging for Your Next Product Launch 

Eliminate the repititive, boring, time-consuming response to customer issues


Have You Encountered Any Of These
Customer Service Issues Lately
or
Are YOU Making These Mistakes?

 

No Contact Information on the Website

No Response to Your Help Desk Ticket or
Contact Form

The Website Responded, But in Days Not Hours

Support Personnel That Did Not Understand
Your Problem

No Response to Your Complaint




Customer service is usually the last thing a business owner wants to deal with.  But avoiding the issue could do you and your business more harm down the road.

If you already have your Internet business underway, it's time to concentrate on the marketing for your websites and the future vision for your business.  It doesn't matter how many websites or products you have, if you're not actively marketing on a daily basis, you'll never get enough traffic to make the site or your business successful.

I know....there's so much to do with an Internet business.  If you're like many people, you thought it was going to be easier than your day job - right?  Now you find yourself doing everything:

  • eMails and Phone Calls
  • Shipping Products
  • Managing and Recruiting Affiliates
  • Managing Chats and Forums
  • Product Development
  • Publishing Newsletters
  • Bookkeeping
  • Site Management
  • Linking
  • Tweaking and Testing Copy 
  • Measuring
  • Analyzing
  • Networking
  • Composing and Filling Your AutoResponder
  • Writing and Spinning Articles
  • Submitting Articles
  • ....and the list goes on

If you've been around a while, perhaps you've managed to outsource a few of these boring tasks.  And I bet that freed up a lot of your time to spend helping customers with download issues, refund requests and other issues you never had to deal with.  How do you get this all under control and make more time for the essential tasks you should be concentrating on?

At first it probably wasn't so bad - you'd have a customer contact once in a while.  Then you had to start saving your customer replies and copying and pasting them into new customer responses.  The more successful your site/product is, the more tickets you get and the repetition is killing your creativity.  You find yourself in a rut!

You're now short tempered with your customers or maybe you find yourself putting off answering them at all.  This is not good for business and the buzz you could be creating is not what you intended.


Considering Outsourcing the Problem?

Better hold off on that; this is YOUR business and YOUR customers.  Are you sure you want to let someone you don't know tell you how to run your customer service (and chance losing another 2.6 times the profit)?  And even let them do the work from somewhere else?  And don't even think about letting them retain and control the data!  That's valuable information for your business!

Before you select a company to outsource your customer service to, make sure you know the ins and outs of managing a help desk.  If they don't produce the correct reports with the correct numbers, you'll have no idea how to make improvements to increase profits and create totally satisfied customers. 

There are specific things you need to know about customer service and how a help desk is properly managed to make sure you select the right company.


You're Sitting On a Customer Service
Gold Mine...
Don't Hand it Over to Someone Else!

Yeah, I know...how can your customer service be a gold mine?  Let me tell you...

Customer service is an industry all on its own.  With automated systems and the attitude of "more is better" (more websites, more products, more customers), we've pretty much gotten away from what customer service should be.  We've begun to think it's OK to leave the customer hanging (this is the automation age, you should know what you're doing); it's OK for an employee to be rude to a customer just because they're being difficult (due to frustration) or just needing too much help! 

Through the 1980's, businesses knew the value of a customer, but relied on their brand to bring in new customers and retain old ones.  Customer loyalty was great for business and they serviced their customers just fine.

Unless you're a brand like the Golden Arches or have enough money to advertise nationally to keep your brand on the people's mind, you need to find a way to keep your current customers loyal in today's fast paced world.  There are too many distractions for today's buyers to lure them away from you, especially with the speed of the Internet.  There's always a new site ready to make a deal.

But the one thing you can count on is that customer service is becoming a thing of the past. 

Customer Service Report Image

Are You Making Any of These 12
Customer Service Mistakes?

Enter Your Email Address to Receive
This Special Report in Minutes

Your Privacy is Guaranteed

Name:
Email:

Have You Noticed How Bad Customer Service is Everywhere You Go These Days?

It's not just the Internet - it's everywhere!  I'm just surprised by how BAD this is getting.  When was the last time you had your socks knocked off by great customer service?  Recently or can't remember?!

Is it really only me that remembers the "good old days" when you were confident customer service would right the wrong?  Today the consumer doesn't get any respect even though they are the people that make it possible to keep the business doors open and pay the employees....

  • THEY don't care how serious your problem is
  • THEY don't care how URGENT your problem is
  • THEY don't care how soon your problem is solved
  • THEY don't care that you are frustrated
  • THEY don't care if you don't like their attitude
  • THEY don't care if you are upset with their attitude
  • THEY don't seem to care if you DECIDE TO SHOP ELSEWHERE
  • THEY JUST DON'T CARE!!

Businesses today don't seem to understand that customer service is supposed to save the customer's business - not allow them to go elsewhere.

Here's a few of the complaints from real people on complaint sites:

  • What's the point of having support if they won't offer any support?
  • Support agents simply do not care if my problem is fixed
  • Customer support is a nightmare
  • Why let me create a ticket if it's never answered? 

 

People Are Starving for Good Service

And You Can Cash In On That By...

  • Learning how IT (Information Technology) departments within large corporations have structured their customer service to successfully track issues and increase profits
  • Implementing your own successful customer service program

This Is How You Can...

  • Make More Money With Current Customers
  • Stand Above and Beyond Your Competition
  • Create a Positive Buzz With Your Incredible Customer Service


I don't mean to whine, but lately I've personally had more and more of these issues.  Two in particular are unbelievable and I want to tell you the story of each one for you will understand some of the grief your customers may feel.


Unbelievable Customer Service #1

Earlier this year, a marketer with a very good track record launched a new product that I desperately needed.  My subscription was processed and I eagerly logged in, only to find that I could not perform the functions that were available.

I proceeded to their help desk and looked for the FAQs or KnowledgeBase only to find - THERE WASN'T ANY.  I opened a ticket and waited, expecting to receive information within a few hours.  The ticket received a reply the next day - that was almost 24 hours later.

Unfortunately, the information they provided in the ticket response told me what to click on and did not address the actual issue.  I really didn't need someone to repeat the same "help" instructions that were available on the website!  I logged back in and entered a detailed reply.

Then I waited another 2 days and this went back and forth for almost THREE WEEKS.  Long story short, I finally had to cancel the subscription and asked for a refund so I could create a new account.  NO RESPONSE.  I didn't receive a response until I was forced to file a complaint (with the well known payment processor).  The Internet Marketer replied to tell me the account had been reset and didn't understand why I filed the complaint.  Well - nobody communicated this to me.

This problem actually went on another TWO WEEKS before everything was fixed and I could actually use the account.  Unfortunately, all the data that had accumulated during the pre-launch WAS LOST and I had to start over. 

I actually lost elapsed time of FIVE WEEKS......no apology was ever received.

IS THIS ACCEPTABLE CUSTOMER SERVICE?


Unbelievable Customer Service #2

I was working directly with an Internet Marketer and he/she wanted me to work with his/her assistant on an issue.  During the time we worked together, the assistant became disgruntled with how I wrote my emails. 

After several emails where the assistant "yelled" at me, I brought up the issue and indicated I didn't appreciate being yelled at in emails.  Being passive aggressive is not the way to get a problem resolved, and in this case - I was also a paying customer of this marketer!

Eventually the assistant cursed at me in an email!

I told the Internet Marketer I had no intention of creating this animosity - actually thinking the problem would be taken care of.  Instead, I was told the project was dead because I could not get along with his/her employees!!

IS THIS ACCEPTABLE CUSTOMER SERVICE?  What would happen if you "fired" all your customers because you or an employee couldn't get along with them?

Is there ever a time when it's appropriate to fire a customer?  Absolutely!  I'll show you when and how to successfully fire a customer and make them feel you are doing them a favor.

 

How Many Products Have You Purchased
and Never Heard From the Seller Again?

Not that we really need more email, but sometimes I wonder what happened to that guy or gal that sold me that....what was it?  Many of our purchases  (especially those of us that are information and product junkies) are impulse buys and end up sitting on our computer for whatever reason.  Has this happened to you?

Maybe you thought it was a great idea, but have no clue how to install it or use it. Maybe you just forgot about it with your current work load.

A post sales system is the perfect vehicle to stay in touch with your customers and keep your name in front of them.  Let them know you are an active player on the Internet and you are there to help them succeed.

Just one more thing to add to your ever growing To Do List!


Imagine All Your Customer Service
Problems Solved!

Wouldn't it be great to have a system in place to help your customers without you being personally involved?  How much UNPRODUCTIVE time do you think you would regain?  How could this RECLAIMED PRODUCTIVITY help to propel your business forward?

Hm - right now you're probably wondering how much time you'd have to devote to this project to get it to work.  The "Diva" will make this painless for you with her new system...


INTRODUCING

Effective Customer Service Management
for Internet Based Businesses

Effective Customer Service Management Image

I know you're busy with REAL work and I'm here to show you how IT departments manage their customers and how you can make it work for your Internet business.  You see, IT departments are funded by their in-house using departments.  If they don't deliver the promised system up time (the system's not down) and user response time (transactions don't take longer than "x" to process), heads will roll!

This isn't a boring, dry customer service book for late night reading.  I have compacted everything you need into this 63 page eBook so you will quickly understand what effective customer service can do for your business.  This is real world information from IT departments within corporations that have strict timetables for resolving customer service issues within the company.

These IT departments know how to service the using departments WITHIN the company - they have to - IT is an overhead department supported by the using departments, so they have an incentive to get it right!

I quickly take you through:

The Current Problem on the Internet
The Solution to the Current Problem
How Customer Service Has Changed to Contribute to the Bottom Line
The New Call Center, Support and Help Desks
The Right Way to Provide Customer Satisfaction
How to Effectively Monitor Your Results to Guarantee Your Success
How to Manage the Small and Very Large Customer Service Environments
How to Manage for Post Sales Success


By now you should be curious how you're going to go from an unstructured or profit draining customer service environment to being customer focused and profit driven.

I'll show you exactly what most small businesses do wrong and how to get it right.  Everyone on the Internet talks about how important it is to "over deliver."  Are you sure you're even delivering what you promised? 

 

Customer Expectation

It's ALL about customer expectation and following through on what you promise.  And that includes customer service to ensure everything went smoothly through the end of the purchase process. 

  • "Recently I've had a terrible time getting the right answers from help desks, reaching a live person and receiving non-descriptive answers that don't solve the problem."

  • "If the company provides customer support, shouldn't they also monitor the quality of service?"

  • "Why does the company expect me to READ through a long FAQ to find the answer when there's no search to assist me?"


And It's All About Customer Perception

One of the most valuable tools you need to grow your business is a system to tell you what your customer thinks about: 

Your Business
Your Product
Your Service
Your Order System
Your Product Delivery
Their Last Impression

If you don't know how to effectively collect this information, you'll never know what to improve and you'll certainly never know what additional profits you could be making!

When your customer feels they haven't been treated right, their perception of the business changes quickly:

  • "It's as if the business is using their help desk to shield them from all customer contact."

  • "It doesn't appear the owner of the business cares about the customers at all.  Why else would I continue to have the same problem each time I deal with them?"

  • "Doesn't the business realize I'm going to report this issue every change I get in forums and chats?  And those get indexed by the search engines for everyone to see!"
 

Customer Management

In today's automated world, there are many different ways to manage your customers.  We can see that with sites that use contact forms, live chat, IM and help desks. 

There are more ways to manage your customers and you'll learn what those are and how they work.  And most important - how to effectively manage each type of service.


The Help Desk

There are now many different types of help desk software available to quickly setup your customer service.  Unfortunately, they all have different levels of services they provide.  How do you know which one to use and more importantly, which one you need?

Don't spend hours and days reviewing each one.  I'll show you a quick way to make your decision and which software has been proven reliable.  You'll learn how even the single website owner can benefit from setting up a help desk:


You Benefit with a
Customer Management System

The Single Point of Contact

Improve Your
Business Development Process

Getting Started Step-by-Step

Help Desk Options to Match Your Needs

Structure of a Help Desk to Keep it Simple

The Single Ticket Processor - You!

The Multiple Ticket Agent Help Desk For
Advanced Marketers

Service Level Agreements For Your
Ticket Agents to Stay Productive


 

Managing Your Help Desk

Once you have your software installed, you'll need to decide how to configure it correctly and manage it efficiently.  No problem - I'll tell you exactly what goes where inside the help desk:

  • TroubleShooter
  • KnowledgeBase
  • Self-Help Articles
  • Ticket Template
  • Ticket Responses
  • Resolution Templates

Once you know what these different sections are for, it's easy to get started.  Set it up incorrectly, and you may end up with a bigger headache than you had...

"Don't they monitor what's happening with the tickets?  I've
had 2 tickets open for almost a week with no response."

I've visited a lot of help desks on the Internet and I am surprised by how many are NOT using the functions that are available.  I've come to the conclusion the reason is because they don't know what they should put in each category and the benefit they will derive. 

That's why I make sure you won't be confused and that you'll understand how your help desk is a living site that will continue to grow with information.  With the correct information, it will grow successfully.

Think about how much time you'll save by knowing how to effectively support your customers:

  • Addressing Customer Issues
  • Managing Customer Mistakes
  • Why You Need to Reinforce Customer Actions
  • How to Handle Tickets That Cannot Be Resolved
  • Manage Refund Requests and Turn Them Around!
  • Motivate and Manage A Ticket Staff


How Your Help Desk Makes You
More Money

Remember I mentioned that your customer service is a gold mine? 

Many people don't realize the importance of the help desk to product development and maintenance.  You are collecting valuable information that can be used for future business needs.  I'll show you exactly how large corporations track this data and what they do with it.

Here's an example of what my help desk does for my business....

I had been anxiously waiting to make my first sale of a new eBook.  Finally a sale was made and soon after, I received notice the buyer had opened a help desk ticket and requested a refund due to a problem with the download.

I waited for my help desk to do its job and in a few minutes, the buyer found the information he needed and closed the ticket.  Without human intervention, I was able to save the sale.  

Instead of responding to each issue, you have your very own system in place to do the work for you while you concentrate on more important business issues.

 

Here's How I Help You Get Started

Step-by-Step Instruction eBook
Questions to Get Your Help Desk Started
Four Help Desk Options for You to Decide What You Need
How to Define the Scope of Service You Will Provide
Service Level Agreements to Keep a Staff Focused
How to Setup the TroubleShooter, KnowledgeBase, Articles and Templates

The Tickets and the Responses for You to Use

The Post Sales eMails for You to Modify and Use 

Report Templates in Word and Excel to Help You Organize Your Departments, Define Your Service Level Agreements and Create a Scorecard for Performance Tracking



You probably think this is a lot of work - and it is!  But not when you have my information to make this a whole lot faster and easier.  Sure - it's going to take a dedicated day or two, but I've made the process much easier because I've included...


CUSTOM PACKAGE

Help Desk Ticket TemplatesTicket Templates
Review, Copy and Paste Into Your Help Desk

I've taken all the general product and service issues and put them in easy to use files.  You won't take forever to construct ticket issues after all, if you don't have many coming in, how are you going to know what to create? 

Review the ticket templates and select those that pertain to your business.  Many of the templates already have the issue resolution included in the template.  Others will require you to define your unique requirements.


Post Sales Customer TemplatesPost Sales Customer Templates
Modify, Copy and Paste Into Your AutoResponder

I have composed a series of original, post sales eMails for you to review and customize for your business.  If you're anything like me, this is one of those tasks you put off because it takes so darn long to create the content. 

Now you can have it setup in one hour or less.  Use all the templates or just a few.  Since you want the eMails to go out over the next few weeks or months, add a few now and the remainder later.  Use these templates over and over by using them as inspiration for new eMails with each new product launch.


Post Sales Customer TemplatesReport Templates
Follow the eBook Instructions Provided

Inside the eBook are screenshots of three (3) report layouts that I created to help you organize your departments/products, create your Service Level Agreements and to create a Weekly Scorecard for tracking the effectiveness of your customer service management system.  You receive all three reports in Word and Excel formats.

The inclusion of these reports makes it the perfect system to grow with your business and provide effective help desk management for larger organizations. 


What is a Scorecard and Why 
is it Important?

As your business grows, it could quickly get out-of-control like the grass you don't have time to mow and the dandelions that continue to spread, eating up your beautiful grass.

Your newly acquired customers take nurturing and tending to enable them to grow with your business.  From time-to-time, they'll need to be fed, just like you need to feed your grass and lovely flower garden.

Now imagine your business taking off and you don't have time to care and feed your customers.  Sending out a weekly eMail to your list is not enough.  You need to make sure you are taking care of their service needs.  How are you going to do that with tickets pouring in and no system to manage them?

Here's a weekly report of tickets from a help desk:

Scorecard Department Report Image

Even though there are many departments (products) defined, it doesn't get many tickets and of those that do come in, you only know how many came in for that week.

What happens when your business grows?  Here's what your report could look like using a formatted scorecard to provide more detailed information:

 

Blank Scorecard Report Image

 

You now have more detailed information by day, for the current week and as compared to the prior week by Service Level Agreements (SLA) you have defined.  You can see how many new tickets came in at the beginning of the week as compared to the end of the week and can better begin to identify the event that caused the tickets to be created.

If you had a color coded report, you could easily identify at a glance the numbers that are important and need further analysis:

 

Color Scorecard Report Image

 

The same report with color coded numbers tells you:

  1. Tickets remained open at the end of last week (Beginning Balance)
  2. New incoming tickets are down from the prior week (New Tickets)
  3. Closed tickets should be examined to determine why they have not been closed within the defined time (Closed Tickets)

Why were tickets left open from last week?  Your customer is wondering: "How long is it going to take to get an answer on my ticket?"

What do you need to do to make sure they are closed faster to make your customer happy?

The longer a ticket is left open, the longer your customer is made to wait for a resolution to their problem.  The longer they wait, the more they start thinking about a refund.  They begin to think you don't care about them.

That's why it's not enough to install a customer service management system if you don't know how to manage it for a positive outcome!

Remember the Internet Marketer that took three (3) weeks to solve my issue so I could actually use what I purchased?  As you can see, The Diva is still simmering over the issue and has not been too interested in what he/she is now offering.  The Diva certainly does not want to promote his/her products for fear HER customers will be let down!


 Are You Ready to Start Benefiting From
Your Customer Sales and Issues
and Increase Profits?

If you pass up this opportunity to discover what your customers can do for your business, I'm not going to tell you your business will suffer.  But I can honestly tell you that YOU will suffer!  I know - I've been there and had days when it seemed all I did was handle customer issues.

You see, my very first niche was full of customers hungry for the information, but definitely NOT computer savvy.  OMG - I never expected so many problems just getting to the download page.  Those cut/paste messages I was creating started to get out of control.  I was forced to install a help desk and was rather unhappy about being in a support position, instead of creating new products. 

You can bet I implemented every function I could to automate the process as much as possible and reduce my stress. 

I've managed the managers in the Help Desk Department for a large corporation.  In fact, I managed several of them for IT departments that used separate help desk departments to take service issues for their software users.  It was my job to ensure the help desk staff provided the level of service my web and mainframe based customers expected with the Service Agreement that was signed and agreed to.

I also managed an offshore staff that was processing service tickets for my software engineers.  So you can be assured you are getting the most up-to-date and effective information to manage your customer service issues. 


You Will Receive 

Customer Service Training Customer Service Training

Help Desk Training Help Desk Training

Ticket Management Effective Ticket Management

Help Desk Setup Instructions Help Desk Setup Instructions

Ticket Tracking Instructions Step-by-Step Ticket Tracking Instructions

Root Cause Analysis Training Analysis Training for Product
     Development and Maintenance

CUSTOM PACKAGE

Help Desk Ticket Templates 33 Help Desk Ticket Templates

Post Sales Customer Templates 6 Post Sales Customer Templates

Post Sales Customer Templates 3 Report Templates in Word and Excel


 

How Much For The Diva's
Post-Sales System?

 Today - you pay $47 for a complete system that will grow with
your business.  The ONLY customer service management 
system you need for the life of your business.

 

Look at What You Could Pay
For a System Including Scorecards...

A system like this could cost you up to $199, offered as an SLA Toolkit.  It will tell you how to define your Service Level Agreements, but it won't tell you how to take care of your customers!

You could attend a seminar to learn more about the Balanced Scorecard and how to implement one.  The cost is up to $1,749 per person, but you won't learn how to take care of your customers!

You could purchase computer software to manage your people, projects and produce the Balanced Scorecard for you, but this might be more than you need.  You would pay up to $495 per user with an annual upgrade fee, but you won't learn how to take care of your customers.  And you won't learn how to manage the data to improve your projects and increase your profits - and you won't be able to set it up in hours!

And you could purchase a book for $19.95 on customer service and be left wondering how to implement a management system for your Internet business; you'd have to figure it out all on your own.  Why?  Because this is the FIRST complete system offered specifically for Internet based businesses. 


Best Value for Your Money

As you can see, you could pay top dollar for this information.  In reality, you don't need the complexity and you certainly don't need to spend the extra time to figure out how to use other tools, implement your own system or sit through lengthy seminars.

I've done all the work for you to make this as painless and as productive as possible. You don't even need to pay for help desk software - you can get started with a FREE help desk system and upgrade as your business grows...all without losing any of the important data you are collecting.  I have included this information in the system.

 

Diva, I Don't Want to Manage My
Customer Service

That's fine, but how are you going to make sure the person or business you select to do it for you does it correctly - or that they're even qualified?  To select the BEST management service, you need to know what needs to be managed, how to do it effectively and what needs to be reported back to you. This system will provide you with the knowledge you need to know which person or business can meet these necessary requirements.

 

Can You Afford to Lose an Additional
2.6% Profit on the Internet Due to
an Incomplete Post Sales System?

Customer Service Management Guarantee Image

Go through the information and implement the strategies.  Use a full 30 days to make up your mind.

If you don't feel you have spent your money wisely, just let me know and I'll return 100% of your investment; no delays and no questions.

Even if you feel the information is not a good match for your business, I'll still give you a refund just for trying it out.

 

"I just had to write you this mail to tell you how enlightening it has been after reading your book. Being the top salesperson in my company for over two years now, I am embarrassed to say that, more than 80% of what you taught in the book, is new to me. I'm expecting to see myself at a different level within a few months from now. I'm glad I made the decision to get this system. Thank you soo much!"

Bryan Wong
Johore, Malaysia


  

"Thank you for putting together this comprehensive eBook, Effective Customer Service Management for Internet Business.

You've given me all the information I need to take great care of my customers. You clearly explained how I could set up a help desk, and took the mystery away from how to manage customer questions. The bonus templates are great!

You've given me everything I need to take my customer service to the next level, and keep my customers happy! Thank you"

Brenda Cyr
http://www.jumpstarttoolkit.com

 

"Your e-book fills in the missing gap that real Internet businesses need to fill if they're to have good customer service.

Until I read your e-book, I didn't know that a totally satisfied customer can contribute 2.6 times as much revenue as a somewhat satisfied customer (p.9). That's why great customer satisfaction is so important.

I'm really just starting my business, and will be using your system to help me meet the needs of my customers."

The Great Warrior
www.TheGreatWarrior.com
Victoria, BC, CANADA

 

"So many businesses today think only of the 'now' without realizing satisfaction creates loyalty, trust and further business. This system lays out a plan for successful customer service. The help desk and ticketing information was invaluable!"
Denise Grant
www:emagnthat.com
www.thegardenersrake.com


 

The information in Effective Customer Service Management is for those that are playing the game for the long-term.  Are you one of those players?

Your business is not ready to grow until you:

  • Understand How Critical Customer Service Management is to Your Business
  • Decide to Take Charge of the Issue
  • Invest in a Proven Customer Service Management Process
  • Take ACTION Now

You Receive:

Effective Customer Customer Service Management eBook
Ticket Templates
Post-Sales Templates
Scorecard and Report Templates

 

YES!  I'm Ready to Take Action Now!



 

To Your Success,

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